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Renting a Car


Judy McKenna, Consumer Resource Specialist
Colorado State University Extension
 

Question: My family is flying to Orlando this summer to visit Disney World. We will need to rent a car and wonder if you have any tips.

Answer: First a brief heads up. My husband and I rented a car in Orlando several years ago. It was so crowded it took more than two hours to get to the desk to rent the car. If you haven't already purchased your tickets, you should ask the car rental agency what time of day is the least busy. If you must go during peak hours, take plenty of things for your children to do during the wait.

Renting a car can be fairly complicated. First of all, there are many different rates and it is up to your negotiating skills to find the best one. You also have to make choices about insurance coverage, fuel charges, and extras.

You can rent a car through a travel agent, on the internet, by phone, or in person. Your travel agent has access to most car rental agencies with the exception of some of the locals with names such as "rent-a-wreck." If you are on a very tight budget, check with yellow pages for some of the small, local companies. Be sure to ask what to do if you have car trouble. If you have towing coverage at home, you should be covered in Florida. If not, the cheaper cost of the car may be more expensive in the long run.

You can get rates and other important information and even book your car by using the web sites of the major car rental companies. Here are addresses for some of the major car rental agencies: www.avis.com, www.dollarcar.com, www.goalamo.com, www.hertz.com, and www.nationalcar.com.

There are two major drawbacks to using the internet, however. 1) If you have coupons or memberships that give you a discount, it is not easy to determine the lower rates. 2) You can't ask questions such as "is that the lowest rate you have? What other memberships would give me a lower rate?" If you belong to professional organizations, frequent flyer clubs, or other membership groups, you will often receive coupons that can be used for free days or other discounts. Use these coupons when shopping for the best rates with the rental companies.

Have the family member who is the best schmoozer call to get information about rates. After you've booked your car, it doesn't hurt to check back just before you leave to determine if there is a better deal.

You always have the opportunity to purchase insurance. Collision damage waiver (CDW) can add $10 to $15 a day to your car rental price. For most people this is a duplicate of coverage they already have through their automobile insurance. Check with your insurance agent before you leave. If you are covered, you can decline CDW with confidence. Some credit cards also provide coverage. Rules do change, so check again with your credit card company before your trip.

Homeowners and renters insurance policies often cover you if your belongings are stolen. Most likely you will not need to purchase personal effects coverage.

There are lots of extras to choose from such as "additional driver" charges. This can add another $5 a day to your rental charges. Airport fees may be extra if the company is located at the airport. Other companies located off the airport grounds may not charge these fees.

Don't take the option of buying gas from the car rental company when you return the car. It is often outrageously expensive. Instead, stop just before you reach the car return and fill up.

Keeping vacation costs reasonable certainly adds to your appreciation when the bills start coming in.

For more information, contact your local Colorado State University Extension office.


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Updated Tuesday, November 27, 2007.

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